Channel SeparationSecure Phone Payments
Real-time payments without risk. Channel Separation lets your business take secure payments while the customer is still on the call. Instead of asking them to read out their card details, they simply use their phone keypad.
Secure Call Payment
Agent • Customer • Secure
Increase Revenue with Upsell and Cross-Sell
Channel Separation from Paytia lets your business take secure payments while the customer is still on the call. Instead of asking them to read out their card details, they simply use their phone keypad.
This means you can complete the transaction straight away, confirm bookings on the spot, and introduce upsell or cross-sell offers while the customer is engaged. No more lost revenue from delayed invoices or abandoned payments.
Increase Revenue with Upsell and Cross-Sell
Agents can confirm orders and offer add-ons in the same call, helping you capture sales opportunities in the moment.
Eliminate Invoice Chasing and Reduce No-Shows
By taking payment during the call, you remove the risk of unpaid bookings, cancellations, and the admin cost of chasing late payments.
Zero Trust Built In
When it's time to exchange payment details, the call audio between agent and customer is separated. Customers enter card details securely using their keypad.
No Training Required
The Paytia voice assistant provides optimized instructions to both customer and agent during every payment, guaranteeing a consistent, professional process every time.
How Channel Separation Works
Zero trust built in for customer and business protection with advanced audio separation technology.
Channel Separation Technology Flow
Channel Separation physically separates the direct audio connection between agent and customer during payment processing, ensuring no card data can be compromised, accidentally or on purpose. In secure mode both parties are guided through the payment process while keeping sensitive card data completely isolated from your systems and staff.
Call Audio Separation
When it's time to exchange payment details, the call audio between agent and customer is separated for maximum security.
Secure Keypad Entry
Customers enter card details securely using their keypad while a Paytia voice assistant guides both parties through the process.
Agent Remains Connected
Agents never see or hear sensitive data but remain connected to the overall call, ensuring security without disrupting service quality.
No Training Required – Consistent and Simple Every Time
Other methods, like pausing call recordings or DTMF masking, rely on staff remembering extra steps. Channel Separation removes that risk.
Optimized Instructions
The Paytia voice assistant provides optimized instructions to both customer and agent during every payment.
No Gaps in Conversation
Comfort messages keep the agent and the call recording active, so there are no silent gaps or confusion.
No Card Details Spoken
No chance of card details being spoken aloud. Customers enjoy privacy while agents focus on customer support.
Consistent Process
A consistent, professional process every time with no gaps in conversation or recordings.
Agent Focus on Support
Agents can focus on customer support, not security procedures, while maintaining full call control.
Zero Training Required
No training required – the system handles everything automatically with optimized instructions for both parties.
Customer Privacy
Customers enjoy privacy while agents remain connected to provide support throughout the entire process.
Payment Confirmation
Multiple confirmation options including voice, email, and SMS notifications.
Seamless Integrations
Connect with CRM, ERP, billing systems, and payment processors for streamlined operations.
Simplify PCI DSS Compliance
Reduce compliance scope and complexity with our secure architecture that eliminates card data from your environment.
PCI DSS Level 1
Our solutions are built on infrastructure that meets the highest level of PCI compliance standards, ensuring maximum security for your customers' payment data.
Reduce compliance scope to SAQ A
Eliminate card data from your environment
Reduce compliance audit costs by up to 80%
Simplified annual assessment process
Compliance Comparison
| Requirement | Without Paytia | With Paytia IVR |
|---|---|---|
| PCI Self-Assessment | SAQ D (329 questions) | SAQ A (22 questions) |
| Network Security | Extensive Requirements | Minimal Requirements |
| Call Recording Restrictions | Complex & Risky | No Restrictions |
| Staff Training Requirements | Extensive | Minimal |
Frequently Asked Questions
Common questions about our Channel Separation solutions
What is Channel Separation?
Channel separation - when an agent dials the telephone keypad keys 7 2 9, Paytia separates the call audio, and plays instruction messages to the customer and agent separately, at the same time. The agent is guided through service setup and the customer is guided through transaction confirmation, followed by secure card capture. Once capture is completed the transaction is processed and the secure audio mode is exited. The agent and the customer then complete the call together.
Ready to Transform Your Phone Payments?
Join hundreds of organizations that have simplified compliance, reduced costs, and improved security with Paytia's Channel Separation solutions.